Terms and Conditions of Service



Last updated: 10 April 2018

1.   About these Terms and Conditions

This website www.thatperfectdress.com is made available subject to complying with our Terms and Conditions set out below.

The Terms and Conditions should be read in conjunction with our Privacy and Cookies Policy: www.thatperfectdress.com/cookiespolicy and Terms of Use: www.thatperfectdress.com/termsandconditions.

These counterparts together form our terms and conditions and use of the Website constitutes an agreement by the user to be bound by these terms. If you do not wish to be bound by these Terms and Conditions you are advised not to use the website.

That Perfect Dress will grant users the right to establish an account and to use the Services provided by this Website only on acceptance of all of our Terms and Conditions.

2.   About Us

That Perfect Dress provides a one-of-a-kind luxury dress making experience where you become the perfect designer. We create custom, high-quality evening gowns  it will be specifically tailored for every individual for a platinum package. We can be contacted directly by email to contact@thatperfectdress.com

3.   General Terms

Users of this website must be at least 18 years old and be legally capable of entering into binding contracts. Access to those under 18 years old is not permitted.

If you are entering into this agreement on behalf of a company or other legal entity or person, your continued use represents to us that you have the authority to bind such entity or person to these Terms and Conditions.

The information and services available on the Website are provided for the purpose of enabling Users to order bespoke dress making services as packaged by That Perfect Dress.

4.   Interpretation

Unless the context otherwise requires, references to the singular include the plural and references to the masculine include the feminine, and vice versa.

The headings contained in these Terms and Conditions are for convenience only and do not affect their interpretation.

References to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.

5.   Definitions

In these Terms and Conditions, the following meanings shall apply:

“Customer”              refers to any user registered as an individual, or company, that places an order on the Website.

“We” “Our” or “Us’   refers to That Perfect Dress

“Website”               refers to our website, www.thatperfectdress.com and also the use of any apps, mobile or tablet platforms and any services provided by Us

6.   Use of the Service

a.    Registration

Each user is only permitted to have one account and must be registered with a real name (either individual name or registered company). If necessary, additional identification may be required. Users must keep details of their account secret and secure. Registered details and passwords must not be used or shared with colleagues or anyone else. Users are responsible for all activity on their account, unless we are notified of fraudulent or unauthorised use.

That Perfect Dress retains the right at its sole discretion to deny access to all or parts of the website, to close down accounts of users and change any eligibility criteria at any time and for whatsoever reason.

b.   Placing an order

Users can place orders once registration is complete. By placing an order with Us customers agree to our Terms and Conditions and will be legally bound by these. You will receive an email confirmation of an order placed. The contract between us and you will be in force once we accept your order and payment has been cleared. We retain the right to accept or refuse orders at our sole discretion. Customers will be informed of any orders which we refuse or are unable to fulfil.

If your order is accepted you will receive an email message with the estimated delivery date, which will be within  4-6 weeks for our gold package and 6-8 weeks for a platinum package order.

c.    Delivery

Once we have completed the work we will contact you to arrange a delivery day and confirm details of the courier company, a tracking number of your order and expected date of arrival. Your delivery will be sent with our nominated courier  company to the delivery address provided when placing an order between 9am till 6pm on Monday to Friday. If no one is available at your designated delivery address to take delivery , our nominated courier will leave a delivery note confirming they have attempted a delivery with the instructions which you should follow to re-schedule a delivery.

There may be local taxes and duties for your order depending on the destination country. We are unable to calculate these charges in advance; please, contact your local customs office for more information.  You will require to pay taxes and duty to the courier at delivery.

d.   Quality Control

Each and every dress is specially crafted and cared for by one of our skilled seamstresses inside our London studio.

After finishing your design, you’ll receive a one-of- a-kind custom label attached to the one-of- a kind dress made just for you! That Perfect Dress also offers exclusive customer service with our clients, where they will receive a personalised photo of one of our talented artisans working on your perfect dress.

e.    Support

We offer contact support and Skype video calls to ensure you are satisfied with our service.

7.   Payment

Customers are required to pay in advance and our services will not commence until payment has been accepted by That Perfect Dress and funds have cleared.

Payments can be made online through PayPal, who will take payment via a secure server (SSL) connection that protects a user’s payment details. We also accept Visa, MasterCard, American Express and Visa Electron. Payments will be encrypted to ensure secure electronic transmission of data. We do not save your credit card details on our website, you would have to re-enter them for your future purchases.

We are registered for VAT, our VAT registration number is 981 4390. We will produce a VAT invoice  for vat registered companies and individuals on request.

We reserve the right to revise our prices and to notify you of any pricing changes by posting these on the website. All charges will be subject to the relevant local? taxes being applied at the time of purchase.

Customers can access the website and see the details of the business without charge. We reserve the right to change this provision for business reasons at any time.

8.   Term

These Terms and Conditions shall be in force on your use of the Website and registration of an account/login.

If there is a long period of inactivity on a registered account, we may contact you to confirm that you still wish to be registered. If we are unable to contact you, we reserve the right to suspend or remove your registration from the website.

9.   Termination

We reserve the right to limit or prevent access to the That Perfect Dress website on a temporary or permanent basis for any user, if there is a breach of our Terms and Conditions. If any user consistently breaches these Terms and Conditions, we may at our sole discretion terminate your agreement for services and block or limit access to the website.

10.        Cancellation

Packages provided by That Perfect Dress are specific to each customer and consequently the 14-day statutory cancellation period does not apply. You would have a 24-hour cooling off period for our standard orders. There is no provision for a cooling off period for urgent and priority orders. No refunds will be made once delivery of a service for a customer has commenced.

You may cancel your order notifying us via email hello@thatperfectdress.com if any of the following apply

  • If estimated delivery date of your order arrival is too late or inconvenient for you, that has to be done within 24hours of receiving a notification email with the excepted delivery date
  • We failed to deliver within promised timeframe. That doesn’t into account shipment being beyond our control such as diverse weather conditions, custom clearance or you being unavailable to accept delivery.

If you choose to cancel your order under conditions below, we will return a full cost of your order including  shipping charges once all the items are returned in their original condition and in their original packaging, including the outer box.  All tags and trimmings must attached and the garment must not show any signs of wear. Garments with odours or  marks including perfume, make up and deodorant  will not be accepted as a return and will be sent back to you. All returns must be executed within 14 days period of receiving your order. Refunds will be credited to the card you ised for the payment, please allow 14 days for the refund to show on your account.

If you suspect or know that your account or bank account has been used fraudulently you must notify us immediately. – would it be in payments section?

11.        Limitation of Use

You may only use this website for lawful purposes when purchasing photography services from Us as available on the Website and in accordance with these Terms and Conditions.

That Perfect Dress reserves the right to cancel or suspend any agreement for services on the Website at any time at their sole discretion.

12.        Data Protection

Under the Data Protection Act (DPA) 1998 (and from 25 May 2018, the General Data Protection Regulation), data subjects have the right to access any data personal data kept by us through a Subject Access Request (SAR).

It is the responsibility of the seller to ensure that any data held as a data controller that contains a user’s personal information is held in accordance with the DPA and all applicable data protection laws.

As permitted under the DPA, we will store a user’s personal data for as long as necessary. We are not responsible for its accuracy or ensuring that it is up-to-date.

We do not pass your information to any third parties except those who have contractually agreed to our service terms and conditions. Data is not used or sold outside of the agreed terms and conditions.

We retain the right to respond to legal requests as necessary.

13.        Intellectual Property

That Perfect Dress reserves the right to all intellectual property in relation to this website and the services provided. Use of the services does not give the user any ownership in the services, its content or any trademark or logo used on the website by That Perfect Dress.

Any information or material provided to us is on the basis of a non-exclusive, irrevocable, perpetual and royalty free licence to use such information and material in relation to the services we provide under our Terms and Conditions.

14.        Changes to Terms and Conditions

These terms and conditions may be modified from time to time and you are advised to check this page to see that you are reading the most up-to-date Terms and Conditions.

By accepting our Privacy and Cookies Policy and Terms and Conditions, you consent to our collection, storage, use and disclosure of your personal information as described in our Privacy Policy.

If you have any questions regarding this Policy or any issue regarding our approach to privacy, you should contact us by email to contact@thatperfectdress.com

15.        Disputes

Any disputes in relation to work between you and a seller are solely between you and them and we shall not be a party to any dispute, except where it is expressly stated in our terms and conditions or as legally required.

16.        Disclaimer

That Perfect Dress has taken every care in the preparation of the content on this website, but to the full extent permissible by law we disclaim all responsibility for damage or loss howsoever arising including but not limited to loss of projects, loss of profits, loss of data or consequential or indirect losses arising in contract, tort or otherwise from the use of or inability to use the website and/or any information or materials on www.thatperfectdress.com.

Nothing in these Terms and Conditions shall exclude or restrict our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation and/or any other liability which shall not be excluded or limited by law.

17.        No Waiver

No failure or delay by That Perfect Dress in exercising any of its rights shall be deemed to be a waiver of that right, and no waiver of a breach of any provision of the Terms and Conditions shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

18.        Force Majeure

That Perfect Dress shall not be liable for any failure or delay in performing their obligations under these Terms and Conditions where such failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of That Perfect Dress.

19.        Entire Agreement

By using this website, users accept that they shall not rely on any representation, warranty or other provision except as expressly provided in these Terms and Conditions. All conditions, warranties or other terms implied by statute or common law are excluded as fully permitted by law.

20.        Severability

Each of these conditions is separate from all other conditions, so that if one condition is found to be void or otherwise unenforceable it will not affect the validity of any of the others.

21.        No Partnership

Nothing in these terms and conditions shall constitute or be deemed to constitute a partnership, joint venture, agency or other fiduciary relationship other than the contractual relationship expressly provided for in these Terms and Conditions.

22.        Third Parties

No part of these terms and conditions shall confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply.

23.        Assignment

Access to the customers area of the website shall be personal to the individual customer. The user may not assign, mortgage, charge or sub-license or otherwise delegate any of its rights, or sub-contract or otherwise delegate any of its obligations including to any other agency user, whether internally or to at another agency, without the written consent of That Perfect Dress.

24.        Notices

Notices sent to you by e-mail will be deemed to have been received twenty-four hours after sending. We can be contracted by email to contact@thatperfectdress.com

The postal address for all notices and correspondence is  Plus Samples Ltd t/as That Perfect Dress, unit B1 Summer Court 1 Maybury Gardens London NW10 2NB.

25.        Jurisdiction and Governing Law

These Terms & Conditions and all disputes, whether contractual or otherwise, arising out of or in connection with them are governed by and shall be construed in accordance with the laws of England and Wales and each party submits to the exclusive jurisdiction of the English courts.

© 2018 That Perfect Dress | Terms and Conditions


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